Tag: Blameless postmortems

  • Compassion and The Compass

    Compassion and The Compass

    This episode walks straight into the messy, human middle ground between loving people and losing yourself in the process. Using the story of Paul and Eunice—a sober helper and a deeply traumatized veteran—we unpack what compassion really looks like when trauma, addiction, resentment, and financial collapse all live under the same roof.

    Guided by the compass of Freemasonry and the inner fortress of Stoic philosophy, we explore the idea of the cable tow as a moral boundary: the point beyond which “helping” turns into self-destruction. We connect that to how we run systems and services under stress—incidents, outages, RTOs, RPOs, blameless postmortems—and show that both people and platforms need the same thing: clear limits, honest observation, and recovery plans that actually work.

    This isn’t an abstract seminar. It’s trauma, rent, sobriety, hatred, love, and the quiet power of one small, consistent life lived decently in front of another broken person.

    In this episode, we explore:

    • How trauma reshapes a worldview—and why one honest counter-example can start to crack it

    • Why “compassion does not require self-immolation,” and what healthy boundaries really look like

    • How Marcus Aurelius would diagnose over-giving, resentment, and walking away “without hatred”

    • The parallels between personal recovery and organizational recovery: incidents, DR tests, and blameless postmortems

    • Practical steps for people who feel like Paul (the overwhelmed helper) or Eunice (the traumatized survivor) today

    This is an episode about keeping your heart open and your compass steady.

    Source #01: Paul and Eunice is a personal story from real people in my personal life. Names have been changed to protect the identities of the individuals.

  • The Trestle-board and the SLO

    The Trestle-board and the SLO

    Join us as we uncover how the timeless lessons of structure, planning, and meticulous refinement, taught within the degrees of the Entered Apprentice, Fellow Craft, and Master Mason, are utilized by modern Site Reliability Engineers (SREs). These lessons are crucial for designing, deploying, and maintaining reliable computing systems.

    What You Will Learn:
     – The Blueprint for Reliability: Adherence to Design. Discover how SREs apply the principles of the Trestle-board (used by the Master-workman to draw his designs) to their infrastructure. We discuss the foundational importance of explicit planning, focusing on translating business goals into measurable Service Level Objectives (SLOs). The goal is to build a “spiritual building” (the reliable service) that achieves figure, strength, and beauty.
     – Refining the Rough Ashlar: Eliminating Toil. Learn how the SRE mandate to eliminate toil directly mirrors the builders’ transition from the Rough Ashlar (representing a crude, imperfect state) to the Perfect Ashlar (a stone ready by the hands of the workmen). Toil is the manual, repetitive, automatable work that lacks enduring value and scales linearly with service growth. SREs dedicate their time to engineering work (at least 50% of their focus) to write software that replaces this manual labor, ensuring staff scales sublinearly with system size.
     – Searching for Truth: Mastery Through Failure. The diligent worker must search to the foundations of knowledge to find the Truth buried under error. We explore SRE’s commitment to rigorous self-assessment, particularly through blameless postmortems following significant incidents. This practice is essential for finding the root causes of failures, improving systems, and making the organization more resilient as a whole.
     – The Discipline of the Craft: Understand the emphasis SRE places on high standards for workmanship and conduct. Just as the craft requires “virtuous education”, SREs prioritize continuous learning and structured training, including studying the liberal ARTS AND SCIENCES, to master the complexity of distributed systems. We look at how practicing mental discipline, combined with preparation exercises like disaster role-playing, aids in maintaining rational, focused, and deliberate cognitive functions during emergencies.
    This episode demonstrates that whether erecting physical edifices or building the world’s largest cloud services, success hinges on meticulous execution, relentless refinement, and an unwavering commitment to quality and Fidelity.

    Source #1: Duncan’s Masonic Ritual & Monitor (1866) by Malcom C. Duncan

    Source #2: Site Reliability Engineering edited by Betsy Beyer, Chris Jones, Jennifer Petoff, and Niall Richard Murphy